Attracting and retaining quality workers to meet increasing demand is the number one challenge facing the care and support sectors in Australia. Confronting this challenge requires coordinated and collaborative effort.

The development of innovative, evidence-based solutions to deliver the skilled and adaptable workforce the sector needs so they can meet the needs of people seeking care and support is crucial. For this reason, the Human Services Skills Organisation (HSSO) commissioned Bernard Salt, widely regarded as one of Australia’s leading social commentators to unpack what the 2021 Census tells us about the care and support workforce, and those who rely on it.

The “Big Care Shift” report is the outcome of this analysis. It raises questions about the scale and expansion of the Health Care and Social Assistance workforce. How can we support a workforce that is expanding at a rate of 24,000 net extra workers per year? Faster than any other workforce in the country.

The report largely draws upon 2021 Census data released 12 October 2022 which includes 6-digit occupation data for the Australian workforce enabling a detailed examination of job trends between censuses.

This data shows which care and other jobs are rising and falling between censuses and across different parts of Australia.

The report includes:

  • national and state trends
  • analysis on the workers in demand then and now
  • nuances in the demand for care
  • A city-by-city Health Care and Social Assistance support analysis and more.

DOWNLOAD THE REPORT

We are encouraging you to see the opportunity in confronting the challenge. We need to invest–time, effort, and finances to build a high quality and sustainable care and support sector. It is too late to wait for silver bullet solutions. We need to share successes and work out how to scale them. We all have a role to play in building the future care and support workforce.

Confronting the Challenge: The future care and support workforce

In 2022 we coordinated a series of forums to present the information contained in the Big Care Shift. Over 500 people attended the forums nationally, representing employers, sector peak bodies and registered training organisations. The series ran from October to November 2022 and featured prominent speakers from Australia, including Bernard Salt AM, and Simon Kuestenmacher (The Demographics Group) and the United Kingdom including Neil Eastwood (Care Friends).

The information presented by these speakers is provided for access on this page.

RESOURCES – NATIONAL

You can access national slide decks from keynote speakers here:

Jodi Schmidt, Chief Executive Officer, Human Services Skills Organisation slides give an overview of what we already know about the challenges confronting the sector including current workforce and skills data.

Download Jodi’s presentation

Bernard Salt AM, one of Australia’s leading social commentators gave an outline what he thinks about the critical issues facing the care and support sector. These slides contain information on what is driving the challenge, where the workers are and what the data tells us.

Download Bernard’s presentation

Neil Eastwood, founder, and Chief Executive Officer of Care Friends provided insights based on his experience. His slides detail solutions implemented in the UK care and support sectors including worker registration, immigration, wage increases and recruitment initiatives.

Download Neil’s presentation

RESOURCES – BY STATE AND TERRITORY

State and territory slides will be provided shortly.

Resource overview


Summary

The Human Services Skills Organisation (HSSO) commissioned Bernard Salt, widely regarded as one of Australia’s leading social commentators to unpack what the 2021 Census tells us about the care and support workforce, and those who rely on it.

Related resources / links
Tags

Stay Updated

Receive updates about this resource

Sign up now

Subscribe for resource updates

Complete this form to receive periodic updates on the The Big Care Shift resource.

"*" indicates required fields

By submitting this form you agree to our Privacy Policy which explains how we may collect, use and disclose your personal information.
This field is for validation purposes and should be left unchanged.

Subscribe for updates

"*" indicates required fields

By submitting this form you agree to our Privacy Policy which explains how we may collect, use and disclose your personal information.
This field is for validation purposes and should be left unchanged.

We respectfully acknowledge the Traditional Custodians of the lands on which we work. We pay our respect to the Aboriginal and Torres Strait Islander elders past, present and emerging.

Find what you're looking for?