The NDIS Quality and Safeguards Commission recently released the NDIS Workforce Capability Framework. The Framework supports the federal government’s NDIS National Workforce Plan (June 2021) and describes the attitudes, skills and knowledge needed by all staff employed to work in the NDIS. Although it isn’t considered compulsory, it is designed to provide practical application of the existing NDIS RulesPractice Standards, and Code of Conduct.

The Framework consists of five objectives that apply to all direct care and support staff, including support workers and allied health assistants. Other non-direct care roles, such as cleaners and administration staff, are also covered by the first three objectives of the Framework.

The Framework’s five objectives (found on page 11 of the report):

NDIS providers are encouraged to engage managers and support all other employees to apply the framework as a way of giving clarity on expectations aligned to different roles. It also offers a way to guide staff on best practice and professional development pathways. Training organisations are advised to use the Framework to align training and assessment to deliver against NDIS workforce capabilities.

Are you a training organisation or employer engaging with the framework? We would be interested to hear from you about how the framework may be assisting in you in upskilling or supporting the onboarding or retention of staff. Contact us via