NDIS Workforce Capability Framework

The NDIS Workforce Capability Framework has been developed by the NDIS Quality and Safeguards Commission (the Commission) and translates the Commission’s principles, Practice Standards and Code of Conduct into clear and observable behaviours that service providers and workers should demonstrate when delivering services to people with disability.

The NDIS Capability Framework will assist service providers to:

• improve overall quality and effectiveness of services for better outcomes for NDIS participants
• shape the design of professional development and learning
• clarify career pathways for workers in the disability sector
• enhance professional and management practices, recruit and induct staff, manage performance and undertake workforce planning.

The Framework is intended as guidance for the sector, and its use will not be mandatory for providers.

The Framework is written from the perspective of the participant and describes the core capabilities that workers need to deliver services and supports. It also describes a range of additional capabilities required when working with participants who have support needs requiring specialised knowledge and/or skills.

Benefits of a Capability Framework – The Capability Framework provides a common language to describe ‘what good looks like’ when services are delivered in line with the NDIS principles, based on human rights and participant choice and control.

Expected users of the Framework include participants, workers, supervisors, providers and education/ training providers.