This project will develop a resource for use by employers, registered training organisations (RTO) and learners that supports and simplifies the Mandatory Workplace Requirements (MWR) process for the Certificate III in Individual Support.


Industry intelligence suggests the inability of students to complete MWR is significantly impacting their completion of personal care worker training. In turn this impacts training organisations including their reputations and financial viability, and employers if the potential shortage of skilled labour is not addressed.

This project seeks to quantify the extent of the problem nationally and establish baseline data. It will identify the range of issues and barriers affecting students’ completion of their personal care worker training from the perspective of students, RTOs, employers, and key stakeholders. Ideas for change, good practice models and shared language regarding MWR will also be explored.

The project will culminate in a Guide that clearly articulates the MWR process and requirements and provides resources to assist RTOs, students, and employers to better work together to meet these requirements and ultimately reduce the backlog.

The objective of the HSSO through this project is to create a shared language about MWR, as well as identify examples of how barriers can be overcome to deliver good outcomes.


An survey of RTOs to quantity the backlog of students who have not completed their mandatory work requirements of the Certificate III in Individual Support was conducted in August 2021. The survey of  was open for three weeks and received more than 200 responses. Analysis of survey findings is underway.

Focus groups and interviews with peak bodies, employers, existing students and relevant Industry Reference Groups (IRCs) have been conducted.  Case studies of best practice are being drafted and the format for the guide is under development.

Next Steps

Survey analysis, development of the Guide and case studies. A report of project findings will be provided to the Australian Industry Skills Committee (AISC). A communication campaign to ensure relevant stakeholders are aware of the resources will be initiated.

Resource availability estimated January 2022.