The HSSO is seeking to map all workforce development and training activities across the Human Services sector to create a single point of truth for the information, and to help the sector make future decisions about investment of time and funding.


There are a multitude of workforce development and training programs and new pilots underway within the human services sector across Australia. These programs exist at a national, state and local level, and are being conducted by government, peak bodies, research organisations, employers and other interested stakeholders. The volume of activity within the sector also creates potential duplication of effort for those organisations and individuals trying to solve workforce issues for the sector.

To build a picture of the current activity in workforce development and training required investigation and research across the skills ecosystem to collate national data on workforce initiatives.  This included desktop research and engaging with key stakeholders in all states and territories. Data was collected over a six-week period and all efforts were made to source as many workforce and training initiatives as possible across the Human Services sectors.

541 initiatives were identified from 213 organisations were identified across the full range of target sectors, initiative types and locations.

All target sectors are represented in the mapping, with good spread across Disability, Aged Care, Health and Child & Family Services. Most initiatives target new or existing workers, or employers. Training Providers were the target of almost 100 initiatives, and Students/Learners were targeted by 85 initiatives.

Almost half the initiatives (253) are national, which includes those accessible online. There is good spread across states and territories, though NSW may be underrepresented in the data identified.

The majority of initiatives are delivered by peak and industry bodies, followed by government agencies. 80 initiatives were delivered by registered training providers. The vast majority of initiatives (73%) are funded by government agencies, while another 24% are funded by other stakeholders including user-pays.

Next Steps

The HSSO is working to make the data available in a searchable and interactive form via our website. This will allow users to explore the map and click through to the full details. We are also exploring options to allow users to contribute additional data.